Privacy Policy

Last updated: 28th Jan 2026

Introduction

Welcome to don’t hide (“we”, “our”, “us”).

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit content, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

don’t hide is a platform dedicated to sharing real-life stories, experiences, and discussions relating to mental health, wellbeing, personal growth, and recovery.

Data Controller:

don’t hide

Email: privacy@donthide.co.uk

Website: www.donthide.co.uk

Information We Collect

Information you provide:

We may collect:

  • Name
  • Email address
  • Contact details
  • Story submissions
  • Messages sent through contact forms
  • Newsletter subscriptions
  • Comments posted on articles
  • Any information voluntarily provided by you

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pagses visited
  • Time spent on said pages
  • Referring website(s)
  • Cookies and similar technologies

Story Submissions

If you submit a personal story to don’t hide:

  • You choose what information to include.
  • You should avoid sharing sensitive pe rsonal information that you do not wish to become public.
  • We may edit submissions for clarity, grammar, length, formatting, or safeguarding purposes.
  • We reserve the right not to publish any submission.
  • Stories may be published anonymously or under a chosen name, depending on your preference.
  • Once published, stories may remain available on the website unless removal is requested and reasonably achievable.

Mental Health Information

Some submissions may contain information relating to mental health experiences.

By voluntarily submitting such information, you explicitly consent to us processing that information for the purpose of reviewing and potentially publishing your story.

We do not request medical records or clinical information and are not a healthcare provider.

How We Use Your Information

We may use your information to:

  • Operate and maintain the website
  • Review story submissions
  • Publish approved stories
  • Respond to enquiries
  • Improve website functionality
  • Send newsletters and updates
  • Monitor website performance
  • Prevent fraud, abuse, or misuse
  • Comply with legal obligations

Lawful Basis For Processing

Under UK GDPR, we process personal information based on:

  • Consent
  • Legitimate interests
  • Contractual necessity where applicable
  • Legal obligations

Where sensitive personal information is provided voluntarily, processing is based on explicit consent.

Newsletter Communications

If you subscribe to our newsletter:

  • We will use your email address to send updates, content, and announcements.
  • You can unsubscribe at any time using the unsubscribe link in our emails.
  • We will not sell your email address to third parties.

Cookies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyse website traffic
  • Understand visitor behaviour

You may disable cookies through your browser settings.

A separate Cookie Policy may provide more detailed information.

Analytics

We may use analytics services such as Google Analytics to understand how visitors use the website.

These services may collect information including:

  • IP address
  • Device type
  • Browser information
  • Website interactions

This information is generally aggregated and anonymised where possible.

Third-Part Services

We may use third-party providers for:

  • Website hosting
  • Email marketing
  • Analytics
  • Security
  • Spam prevention

These providers may process personal information on our behalf and are required to safeguard your data appropriately.

Sharing Your Information

We do not sell personal information.

We may share information:

  • With trusted service providers
  • Where required by law
  • To protect legal rights
  • To prevent fraud or misuse
  • In connection with a business transfer or restructuring

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain published content
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Submission records may be retained for administrative purposes even if a story is not published.

Data Security

We implement reasonable technical and organisational measures to protect personal information.

However, no online system can be guaranteed completely secure, and users submit information at their own risk.

Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us using the details provided above.

Children’s Privacy

Our website is not intended for children under 18 without parental supervision.

If we become aware that personal information has been collected from a child inappropriately, or somebody below the age of 18, we will take reasonable steps to remove it.

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Crisis Support

don’t hide is a storytelling and awareness platform.

We do not provide medical advice, diagnosis, treatment, counselling, crisis intervention, or emergency support.

If you are experiencing a mental health crisis or believe you may be at risk of harming yourself or others, contact emergency services or a qualified healthcare professional immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Email: privacy@donthide.co.uk

Website: www.donthide.co.uk

Turnstile Privacy Addendum

Last updated: JUNE 18, 2025

1. INTRODUCTION

Turnstile, developed by Cloudflare, Inc. (Cloudflare), is a pro-privacy website security tool that processes minimal Signals (as defined below) solely to protect web properties against malicious activity by distinguishing human users from bots and blocking bot traffic.

Cloudflare does not control whether a website chooses to use Turnstile; instead, we make Turnstile available to any website that is looking for a way to detect and block bot traffic.

2. SCOPE OF THIS ADDENDUM

This Turnstile Addendum is supplemental to Cloudflare’s main Privacy Policy. It provides additional information specific to your use and interaction with Turnstile. This Addendum also applies to the personal data processed using Cloudflare’s Challenge Platform, and any reference to “Turnstile” in this addendum applies equally to the Challenge Platform.

The Cloudflare Privacy Policy continues to apply to your use and interaction with Turnstile, except where this Turnstile Addendum provides more specific information. In those cases, the more specific information will apply instead.

3. INFORMATION WE COLLECT

Cloudflare Turnstile processes a variety of client-side signals (“Signals”) such as client IP address, TLS Fingerprint, User-Agent Header and Sitekey and associated origin. Cloudflare does not have the ability to directly identify any individuals from any of the Signals Turnstile collects, including IP addresses.

4. HOW WE USE INFORMATION WE COLLECT

(i) Bot detection and blocking

Turnstile is a tool to protect web properties by distinguishing human users from bots and blocking any detected bot traffic that could otherwise harm the safety and security of that property.

It does so by evaluating the Signals listed above specific to both the website visitor and the website visited. The purpose of collecting these Signals is not to identify, profile or target any individuals but solely to detect and block bots. The Signals collected by Turnstile are strictly necessary for this purpose (i.e. detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile).

Cloudflare is a data processor of Signals that we process to provide the Turnstile service to our customers, that is, securing our customers’ websites. This means that we process Signals for this purpose on behalf of, and pursuant to instructions issued by, our website operator customers (who are the data controllers of any data processed for this purpose). If you have questions, or wish to exercise any data protection rights, regarding Cloudflare’s processing of Turnstile data to provide our service, please contact the relevant website operator.

(ii) Improving Turnstile’s bot detection capabilities

Cloudflare also processes the Signals described in this Privacy Notice to improve Turnstile. This is necessary to refine and improve our bot detection algorithms in order to respond to evolving bot threats, and to maintain the security of the web properties that website visitors choose to visit.

Cloudflare is a data controller of Signals that we process to improve Turnstile’s bot detection capabilities. This Turnstile Privacy Notice (in conjunction with Cloudflare’s main Privacy Policy) governs our processing of Signals for this purpose.

5. NOTICE TO EU AND UK RESIDENTS

To the extent that the data described in the Turnstile Privacy Notice qualifies as personal data, then:

  • When processing this personal data as a processor to protect our customers’ websites, our customers, as controllers, determine the lawful basis of this processing, and we process this data under their instruction and on their behalf; and

  • When processing this personal data as a controller, we rely on our legitimate interests in improving the effectiveness of Turnstile’s bot detection capabilities to process this Turnstile data.

6. COOKIES

The Signals collected by Turnstile are strictly necessary for the purpose of detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile.

For more information about the cookies used by Cloudflare, please check our Cookie Policy and our Turnstile Developer Docs.

CONTACT FOR PRIVACY CONCERNS

If you have questions or concerns about this Turnstile Privacy Notice or your personal data processed through Turnstile, please contact Cloudflare’s Data Protection Officer at dpo@cloudflare.com.